He said Emirates, though, turned down his refund request. Points and miles reporter Kyle Olsen said he, too, had luck getting a refund when the internet malfunctioned on United. Kennedy International Airport (JFK) in New York. Finnair also issued him a refund when the service was out for more than half of a flight from Helsinki Airport (HEL) to John F. Ultimately, Tarah said Gogo offered her a one-time promo code to use for her next flight.Ĭredit card writer Ryan Smith had luck getting a refund from United Airlines when the internet worked for just a fraction of a six-hour flight earlier this year. TPG family travel writer Tarah Chieffi reported getting some pushback from the provider when her internet repeatedly disconnected on a recent flight. Henderson said he's been able to get a refund from Gogo, a service provider, on a few occasions, but noted he finds the process a bit "cumbersome." Learn about T-Mobile In-flight, a partnership with Gogo to provide in-flight Wi-Fi, unlimited messaging on select airlines & flights at no additional cost. On a Mac, just hold the Option key while. My colleagues have had mixed results when attempting to get a refund from an airline or an inflight internet service provider. Look for Default Gateway under your Wi-Fi adapter, then type that numberusually something like 172.19.131.2into your browser’s address bar. Some Southwest customers even got treated to free Wi-Fi earlier this year while the carrier tested out new service. TPG has reported on steps Southwest has taken in recent months to make these upgrades, a process explored by other major airlines. "We're in the process of upgrading WiFi equipment on our existing fleet with hardware capable of providing a significant improvement in speed and bandwidth up to ten times the current hardware onboard," the email read. Depending on the airline, you may need to select the person icon in the top right of your screen to find the LIVE HELP option. provides Wi-Fi for its passengers to kill boredom. Southwest Airlines said it will spend more than 2 billion on improved passenger amenities like bigger overhead bins, faster internet and power outlets in every seat, in an effort to woo. Southwest emailed to apologize for the issue and noted that the airline is working on making onboard improvements. To receive in-flight support from the Intelsat Chat Team, open an Internet browser on your device and select FAQ & Live Help to be connected to a chat agent. Southwest WiFi Not Working Fix SW In-Flight WiFi by Hedayat S Southwest Airlines Co.
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